It is without doubt that the coronavirus (COVID-19) pandemic has had an unprecedented effect on the events industry in Australia. The impacts of this pandemic have required Plenty Ranges Arts and Convention Centre (PRACC) to rethink our operating protocols and how we deliver events.
PRACC’s CovidSafe Plan is designed to reassure our stakeholders that PRACC is operates a safe environment with scalable control measures in place to ensure certainty in this changing environment.
All employees, visitors, customers and contractors can have the utmost confidence that PRACC has developed an intelligence-led CovidSafe Plan, in consultation with industry experts, that employs risk mitigation principles to ensure the health and safety of all.
Things may look a little different when you come to an event at PRACC. However, we’re confident that with the following measures in place, PRACC will operate as a safe and secure environment.
The standards and guidelines in the Plan have been developed in line with the Victorian and Federal Governments’ recommendations, and in consultation with our industry partners and associates. With such a complex and constantly evolving landscape, it is highly recommended that our customers monitor the below organisations daily for the latest and up-to-date information.
PRACC’s COVIDSafe Plan has been developed using the OH&S Act as a guiding document in conjunction with recommendations from the Department of Health and Human Services (DHHS) and the World Health Organisation (WHO).
AUSTRALIAN DEPARTMENT OF HEALTH health.gov.au
WORLD HEALTH ORGANISATION who.int
SAFE WORK AUSTRALIA safeworkaustralia.gov.au
Venue Services Status
Venue Regulations Status
We have implemented a range of health, hygiene and physical distancing measures, in line with government guidelines. These measures include;
We also encourage all visitors to use the Australian Government’s COVID Safe app.
For PRACC venue visitors, please visit the below regarding the latest coronavirus updates.
For all PRACC venue hirers, please visit the below regarding holding a public event, and speak with our event planning team.
Coronavirus (COVID-19) TICKET EXCHANGES AND REFUNDS
When am I entitled to a Refund or Exchange?
The PRACC Ticketing Policy has been temporarily varied to encourage anyone showing symptoms of COVID-19 or who has had possible contact with a COVID-19 case to cancel their attendance for the safety of all other patrons and staff.
When am I NOT entitled to a Refund or Exchange?
These changes to our Ticketing Policy will remain in place until 30 June 2021. The policy will be reviewed at this time and may be either extended for an additional period or may revert to our previous policy of no refunds/no exchanges. Please check back for the conditions that apply to your event closer to the time.
Please read the Ticketing Policy carefully before purchasing a ticket.
This policy applies to both the original purchaser and any subsequent ticket holders and relate to both the sale of tickets and attendance at events.
Why am I seated next to another person/group?
PRACC is currently operating at a reduced capacity as per the DHHS regulations, during this time tickets will be sold to visitors which are located next to other groups. Please consider whether this is acceptable to you before purchasing a ticket. We are confident of the measures put in place to ensure your safety is priority, without stopping your enjoyement during events at PRACC.