COVID-19 Update from PRACC


It is without doubt that the coronavirus (COVID-19) pandemic has had an unprecedented effect on the events industry in Australia. The impacts of this pandemic have required Plenty Ranges Arts and Convention Centre (PRACC) to rethink our operating protocols and how we deliver events.

PRACC’s CovidSafe Plan is designed to reassure our stakeholders that PRACC is operates a safe environment with scalable control measures in place to ensure certainty in this changing environment.

All employees, visitors, customers and contractors can have the utmost confidence that PRACC has developed an intelligence-led CovidSafe Plan, in consultation with industry experts, that employs risk mitigation principles to ensure the health and safety of all.

COVIDSafe Plan

Things may look a little different when you come to an event at PRACC. However, we’re confident that with the following measures in place, PRACC will operate as a safe and secure environment.





The standards and guidelines in the Plan have been developed in line with the Victorian and Federal Governments’ recommendations, and in consultation with our industry partners and associates. With such a complex and constantly evolving landscape, it is highly recommended that our customers monitor the below organisations daily for the latest and up-to-date information.

PRACC’s COVIDSafe Plan has been developed using the OH&S Act as a guiding document in conjunction with recommendations from the Department of Health and Human Services (DHHS) and the World Health Organisation (WHO).




We have implemented a range of health, hygiene and physical distancing measures, in line with government guidelines. These measures include;

  • Hand sanitiser is available at hygiene stations in foyers and outside lifts and stairs.
  • Capacity signage throughout venue and studios to promote physical distancing.
  • Increased cleaning of all facilities.
  • Disinfection of seating and touchpoints before each performance.
  • Increased cleaning of foyer spaces and handrails.
  • Increased cleaning of bathrooms.
  • Sneeze guards at point of sale.
  • Decreased capacities in theatres and foyers.
  • Staggered audience entry and exit in venues.
  • Physical distancing markers at queuing areas 
  • Staff monitoring traffic flow and distancing. 

We also encourage all visitors to use the Australian Government’s COVID Safe app.

For PRACC venue visitors, please visit the below regarding the latest coronavirus updates.

For all PRACC venue hirers, please visit the below regarding holding a public event, and speak with our event planning team.


When am I entitled to a Refund or Exchange?

The PRACC Ticketing Policy has been temporarily varied to encourage anyone showing symptoms of COVID-19 or who has had possible contact with a COVID-19 case to cancel their attendance for the safety of all other patrons and staff.

  • If you have COVID-19 symptoms on the day of the event or have been directed by public health authorities to quarantine or self-isolate, please call the Box Office on 9217 2317 before the performance starts.
  • If you have been refused entry to the venue on the day of the event because you have a temperature or symptoms of COVID-19.
  • Refunds or exchanges will be available up until the commencement of the event.
  • Absolutely no refunds or exchanges will be available after the event has started.
  • A full refund or exchange will be offered for any tickets to cancelled or rescheduled events.

When am I NOT entitled to a Refund or Exchange?

  • If you fail to follow the authorised COVID-19 safe protocols and direction of Venue staff at the event.
  • After the event has started.

These changes to our Ticketing Policy will remain in place until Jan 4th 2022. The policy will be reviewed at this time and may be either extended for an additional period or may revert to our previous policy of no refunds/no exchanges. Please check back for the conditions that apply to your event closer to the time.

Please read the Ticketing Policy carefully before purchasing a ticket.

This policy applies to both the original purchaser and any subsequent ticket holders and relate to both the sale of tickets and attendance at events.

Why am I seated next to another person/group?

PRACC is currently operating at a reduced capacity as per the DHHS regulations, during this time tickets will be sold to visitors which are located next to other groups. Please consider whether this is acceptable to you before purchasing a ticket. We are confident of the measures put in place to ensure your safety is priority, without stopping your enjoyement during events at PRACC.